Our Quality Promise for Renovations
At Flip, quality is about more than just the finished result. It's about the entire experience -- from first contact to the last brushstroke. Here are 8 reasons you can trust the quality when you renovate with Flip.
1. Vetted contractors
All contractors in Flip's network go through a thorough approval process. We check references, insurance, certifications, and previous work to ensure only the best get to work through our platform.
2. Personal project manager
Every customer gets a dedicated project manager who follows up from start to finish. The project manager coordinates the contractors, keeps you updated, and ensures everything goes according to plan.
3. Digital tracking
With the Flip app, you have full oversight of your project. See progress photos, communicate with contractors and your project manager, and follow the timeline -- all in one place.
4. High-quality materials
We only use materials from reputable suppliers. The right material choice is crucial for a durable result, and our contractors have experience choosing the right ones for each project.
5. Thorough final inspection
After the work is completed, a thorough final inspection is carried out. Any deficiencies are corrected before the project is considered finished. You should be 100% satisfied with the result.
6. Work guarantee
Flip stands behind the quality of all work performed through the platform. If you discover errors or defects, we fix it at no extra cost. That's our quality guarantee.
7. Insured and safe
All contractors are insured, and Flip has its own liability insurance that gives you extra peace of mind. Should anything unforeseen happen during the renovation, you're covered.
8. Continuous improvement
We measure customer satisfaction after every project and use the feedback to get even better. With an NPS of 81, we know we're on the right track, but we're always working to improve.
How we verify contractors
The Quality Promise explains the full customer experience. Flip Verified goes deeper on how we check contractors before and after they get access to projects.
Read about Flip VerifiedReady for a safe renovation?
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