Customer support for renovation

Flip is a fully digital platform for surface renovation that connects customers with vetted contractors. You describe your project digitally, receive fixed-price quotes, and follow the entire renovation in the app or browser — from start to finished result.

The process is simple: 1) Describe the renovation in the app — select rooms, surfaces, and scope, and get a price estimate in under one minute. 2) Receive up to 4 fixed-price quotes from vetted contractors in your area, and compare price, experience, and reviews. 3) Choose the quote that suits you best and sign the contract digitally. 4) At startup, the contractor carries out a startup inspection where they go through the job with you and verify measurements. 5) Follow the entire renovation in the app with full overview of progress, photos, and communication.

With Flip, you get competitive fixed-price quotes from vetted contractors through our digital platform. You skip the site visit, get a binding fixed price including VAT with no surprises, digital project tracking, a personal customer consultant, and security through quality promise and insurance verification of all contractors. Everything in one place.

No, it is completely free to register, describe your project, and receive quotes. You have no costs until you potentially accept a quote and the work is carried out.

You pay only after the job is completed and approved by you as the customer. You have no expenses until the entire job is finished and you are satisfied with the result. Payment is processed when you approve the project in the app.

Flip offers secure payment via Stripe. You can pay by card, invoice, or Klarna. You can also choose to split the payment. All payments are digital and secure.

No, the quote price is a binding fixed price including VAT. The price can only change if additional work is agreed upon, which must be approved by you via the app before it is carried out.

Yes, Flip has a comprehensive quality promise: All contractors are vetted with reference checks, insurance verification, and certification checks. You get a personal customer consultant, digital tracking via the app, good quality materials, startup inspection, 5-year warranty, and valid liability insurance for all contractors. We measure customer satisfaction after every project to continuously improve. Read more about contractor verification in Flip Verified.

You can report a deviation in the app, and the contractor will respond and rectify any deficiencies. You don't approve the project until you are satisfied, and you only pay after approval. In case of disputes, Flip can help obtain new quotes and provide you with necessary documentation.

Yes, you can change the project after it's been sent to a bidding round. After you've accepted a quote, minor adjustments can often be agreed with the contractor, but larger changes will start a new bidding round. Significant reduction of the job scope after acceptance is not possible.