Terms of use for Flip.no

1. Introduction and scope

These terms apply to private customers using Flip.no and associated digital solutions provided by Flip Oppussing AS to request, receive and manage quotes for renovation and contractor services.

2. Roles of the parties

Flip acts solely as a broker and technology provider. When the Customer accepts a quote through the platform, the agreement for the contractor services is entered into directly between the Customer and the relevant Contractor. Flip is not a party to this agreement. The Contractor is the contracting party and has full legal responsibility for performance and quality of the work, progress, defects, delays, complaints and damages.

3. Flip's services

Flip offers a digital platform that enables the Customer to submit project information, receive fixed-price quotes from Contractors, accept quotes and enter into agreements, communicate in writing about the project, manage changes and additional work, make payments via Flip, and report deviations. Flip screens and quality-checks Contractors before they are granted access to the platform.

4. Ordering process

The Customer submits project details through Flip.no. Based on the information provided, the Customer may receive a fixed-price quote from a Contractor via the platform. For certain fixed-price packages, the Customer can order a defined package directly. When the Customer submits such an order, the selected package is ordered, with 24 hours of free cancellation provided work has not started. For other projects, a binding agreement is created when the Customer accepts a quote in the platform.

5. Customer's duty to disclose

The Customer must provide accurate, complete and up-to-date information about the property and the work to be performed, including area, rooms and surfaces, existing damage or irregularities, access conditions, whether the property is occupied, and other factors that may affect price, progress or execution.

6. Quotes and pricing

Quotes presented through Flip are fixed-price quotes from the Contractor. Flip's service is free for the Customer. Flip may receive a fee from the Contractor for use of the platform. Work not covered by the original quote is considered additional work and must be agreed separately.

7. Changes and additional work

Changes, additions and deviations from the original quote must be handled in writing in the platform. If it becomes necessary to change or expand the work, this must be agreed in writing between the Customer and the Contractor in the platform before the work is performed. Flip facilitates such communication but is not a party to the change agreement.

8. Payment

The Customer does not pay in advance unless explicitly agreed in writing. Payment is due after the Customer has approved the final result in the platform. Payment may be made via card (Stripe or similar) or invoice. Flip is authorised by the Contractor to collect payment on the Contractor's behalf.

9. Cancellation

The Customer may cancel after an agreement has been entered into. For fixed-price packages ordered directly, 24 hours of free cancellation applies from submission of the order, provided work has not started and nothing else has been explicitly agreed. After the free period, cancellation may incur costs under the contract: cancellation up to 48 hours before agreed start: 15% of the price. Cancellation less than 48 hours before agreed start: 25% of the price. After work has commenced: the Customer pays for value delivered, minimum 25% of the price.

10. Right of withdrawal (distance selling)

As the order is placed online, the agreement may be covered by the Norwegian Right of Withdrawal Act. For services, the starting point is that the Customer has a 14-day right of withdrawal from the day after the agreement was entered into. If the Customer expressly requests that work begin before the withdrawal period expires and acknowledges that the right of withdrawal may lapse wholly or partly, this applies per the Act.

11. Execution, progress and completion

Timing for start and completion is agreed between the Customer and the Contractor, normally through the platform. Flip does not guarantee start date, progress or completion. The Customer must ensure the worksite is accessible and suitable for the work at the agreed time.

12. Complaints, defects and deficiencies

If the Customer believes there are defects, deficiencies or delays, the Customer must complain to the Contractor within a reasonable time. Flip is not responsible for defects in the work but may facilitate complaint registration in the platform. The Norwegian Craftsman Services Act applies to consumer services.

13. Damages and insurance

The Contractor is responsible for damages caused by the Contractor's work. The Customer is responsible for having valid insurance on the property and own belongings. Flip is not responsible for damage resulting from the Contractor's work unless Flip itself is directly liable under mandatory law.

14. Flip's limitation of liability

Flip is responsible for providing the platform in a proper manner but does not guarantee uninterrupted, error-free or delay-free service. Flip is not liable for information provided by the Customer or Contractor, accuracy of quotes, performance of the contractor service, the Contractor's delays, defects or breach, or indirect or consequential losses.

15. Support and deviation handling

Deviations and practical questions should primarily be registered in the platform. Flip's customer centre (hei@flip.no / 22 20 55 55) may assist with administrative follow-up, but Flip does not assume the Contractor's contractual responsibility.

16. Privacy

Flip processes personal data as described in the privacy policy below. By using Flip's services, the Customer confirms having read the privacy policy.

17. Changes to the Terms

Flip may update these Terms. Updated terms are published on Flip.no and apply to new orders from the date of publication. For ongoing projects, the version available when the quote was accepted normally applies.

18. Governing law and disputes

The agreement between the Customer and the Contractor is governed by Norwegian law. Disputes about the contractor service shall be resolved between the Customer and the Contractor. The parties should first attempt to resolve disagreements amicably. Consumers may also bring cases before relevant dispute resolution bodies.

1. Data controller

Flip Oppussing AS, Org. no. 928 635 414, Bogstadveien 27B, 0355 Oslo ("Flip") is the data controller for personal data processed in connection with the use of Flip.no and associated services. Contact: hei@flip.no | 22 20 55 55.

2. Privacy contact point

Inquiries about privacy, access, rectification, erasure or exercise of other rights may be directed to Flip's customer centre at hei@flip.no.

3. What personal data we process

Flip may process the following categories of personal data: name, phone number and email address; address and project address; property and project details; photos, video and documentation; messages and communication in the platform; quote, order and contract data; payment and transaction data; customer service history; technical data (IP address, device information, browser type and usage data); marketing preferences and consent choices; information collected via cookies.

4. Purpose of processing

We process personal data to: receive, handle and follow up customer inquiries; obtain and present quotes from Contractors; manage orders, project delivery and communication; process payments; customer service and complaint handling; analysis, statistics and improvement of services; notifications and operational communication; marketing (with valid legal basis); compliance with legal obligations.

5. Legal basis

Processing is based on one or more of the following grounds under GDPR Article 6(1): Contract (b) – when processing is necessary to perform an agreement with you. Legal obligation (c) – when we are required by law to store or disclose data. Legitimate interest (f) – when we have a legitimate interest in operating, securing and improving the service. Consent (a) – when the law requires consent, for example for cookies or marketing.

6. Who we share personal data with

We may share personal data with: Contractors affiliated with the platform; payment provider (Stripe); email and newsletter provider (Mailchimp); analytics provider (Google Analytics); CRM, IT, operations, hosting and security providers; accountants, auditors and advisors; public authorities when legally required. We enter into data processing agreements with providers processing personal data on our behalf.

7. Contractor's own processing

When a Contractor receives your data to provide a quote or perform work, the Contractor will normally be an independent data controller for its further processing. Flip is not responsible for the Contractor's own privacy policy or processing outside Flip's platform.

8. Retention period

We store personal data for as long as necessary for the purposes they were collected. Where relevant for documentation, settlement, complaints and compliance with legal obligations, data may be stored for up to 5 years after the end of the customer relationship, or longer if required by law. Accounting records are kept in accordance with the Bookkeeping Act (normally 5 years).

9. Marketing

We may send newsletters, offers and other marketing by email or SMS where we have a valid legal basis. Where consent is required, we obtain it in advance. You may withdraw consent to marketing at any time via the unsubscribe link in the email or by contacting us.

10. Transfer outside the EEA

Some of our providers may process personal data outside the EEA. Such transfer only takes place when there is a valid transfer mechanism under data protection law, such as the European Commission's Standard Contractual Clauses (SCC) or an adequacy decision.

11. Your rights

You may have the following rights: Access – to know what personal data we hold about you. Rectification – to have inaccurate data corrected. Erasure – to request deletion of data. Restriction – to request limitation of processing. Data portability – to receive your data in a structured format. Objection – to object to processing based on legitimate interest. Withdrawal of consent. Inquiries should be sent to hei@flip.no. We respond within 30 days.

12. Information security

We implement technical and organisational measures to protect personal data against unauthorised access, alteration, loss or misuse. We continuously work on security, access control, data minimisation and vendor management.

13. Complaint

If you believe our processing of personal data is in breach of regulations, we encourage you to contact us first. You also have the right to complain to the Norwegian Data Protection Authority (datatilsynet.no).

14. Changes

We may update this privacy policy as needed. The most recent version will always be available on Flip.no.

1. What are cookies

Cookies are small text files or similar technologies stored in your browser or on your device when you visit a website. They are used to remember settings, analyse usage and customise content.

2. Why we use cookies

We use cookies to ensure the website functions correctly, maintain login sessions and technical stability, remember choices and preferences, analyse and understand usage patterns (with consent), improve content, forms and customer journey (with consent), and targeted marketing (with consent).

3. Types of cookies

Necessary cookies: Required for the website and services to function, set without consent where legally permitted. Analytics cookies: Used to understand how the website is used, e.g. through Google Analytics. Only set after valid consent. Marketing cookies: Used to measure and customise marketing. Only set after valid consent.

4. Consent and legal basis

When you visit Flip.no, you are given a choice about which non-essential cookies you wish to allow. You may change your choices or withdraw consent at any time via the cookie settings on the website. Since 1 January 2025, stricter Norwegian cookie rules apply under the Electronic Communications Regulation.

5. Third parties

Some cookies may be set by third-party providers that deliver analytics, payment or marketing services to us. These providers may process data in accordance with their own roles and agreements with us.

6. How to manage cookies

In addition to the cookie settings on the website, you can block or delete cookies in your browser. Please be aware that parts of the website may not function properly as a result.

24-hour free cancellation

When you submit the order, you order the selected fixed-price package. You can cancel free of charge within 24 hours, provided work has not started.

The fixed price applies to walls

The package covers painting of walls. Ceilings, trim, doors, and extra preparation can be added before start.

Choose package by total area

The area limit applies to total BRA-i for the entire apartment, including bathroom, storage, and rooms not painted. A 60 sqm 1-bedroom is therefore above the 55 sqm limit, even if only 54 sqm is painted.

Apartments only

Fixed price packages are only for apartments. Detached houses, townhouses, and similar must be ordered via app.flip.no.

The walls are in normal condition

Normal wear and standard spot filling are included, limited to max 25% of the wall area. Full skim coating, moisture damage, old lining, wallpaper that must be removed, or larger damage is not covered by the fixed price.

Ceiling height max 2.6 meters

2.6–3.0 m: +NOK 1,500/room. Over 3.0 m: +NOK 3,000/room (special equipment).

Free access to the apartment

We need unhindered access throughout the entire period (typically 2–3 days).

The apartment is ready for painting

The contractor must have free access to the walls when work starts. Partly furnished means few pieces of furniture, cleared floors, and free access along the walls. If you need help moving furniture, it can be added as an add-on.

Add-ons are clarified before work

If anything needs to be added after the startup inspection, the price is clarified before the work is carried out.

Pay after approval

You only pay when the job is finished and you have approved the delivery.

Electricity and water available

Both must be available throughout the entire work period.